Woofs and Kisses
Marianne & Pip
xXx

RETURNS:

What if an item has arrived faulty?
If a product arrives faulty or damaged, we must be notified as soon as you have received your order and we may request photos to show the fault or damage. Thereafter, we will arrange a replacement.

We cannot be held responsible for any damage caused to the products through misuse, or damage caused to the accessories by your pets. It is up to the owner/person supervising to ensure that items are not being chewed or damaged. We advise removing all accessories from your dog when they are left unattended.

What if an incorrect item arrives?
If on a rare occasion we have made a mistake with your order, we will send out a replacement as soon as possible.

What if I have ordered the incorrect size/style?
As all of our products are handmade to order and in a variety of options chosen by you (eg. fabric choice, hardware choice, or custom sizing) we are not able to offer refunds on items if you have changed your mind or ordered the incorrect size. We make sure we provide detailed product information on each product listing, along with sizing information and measuring guides so that you can purchase the appropriate accessory for your dog. It is also important to bear in mind our delivery timescales, particularly when ordering for growing puppies, so we cannot offer refunds if you have ordered the incorrect size.

We are always happy to discuss our products with you before a purchase is made to give you confidence and ensure that you are buying the right accessory for your dog. So please get in touch if you need any assistance at all regarding sizing or what style of product will suit your dog the best!

Wear and tear.
All items are expected to receive some level of wear and tear over a period of time or after regular use, so we cannot issue a specific guarantee on how long an item should last. Heavily used products will show wear much quicker than items that are not used very often. Other factors to consider are whether items are regularly exposed to sea water or abrasive surfaces. We recommend following our product care guide for the best longevity of your accessories. PLEASE INSPECT ITEMS REGULARLY AND DISCONTINUE USE IF THERE IS ANY DAMAGE.

Order Cancellations/Amendments.
You may cancel or amend an order within 24 hours of purchasing. Any requests to cancel an order or alter product details may not be possible after this time if we have already started making your items. However, if we have not already started working on your order then we will be happy to accommodate any changes after this time period.

Accessory Alterations.
On occasion, it is possible to make alterations to your Toodlepips accessory to improve fit. If this is the case, we will discuss the options with you, but may have to charge a small fee for the alteration and additional postage to return the altered item to you.

Sizing tolerance.
As everything is handmade individually, there may be very minor discrepancies in sizing. We generally advise to give or take half an inch on the size guides given.

Some fabrics may also make up slightly different. For example, products made with some of our more substantial fabrics, like the Tartan prints, may feel thicker when finished than some of the lighter weight fabrics. However, we pride ourselves on attention to detail regardless of the options chosen, so please be assured that we would never send anything out that we would not be happy putting on our own dog!

To raise any concerns with us, please use the contact form provided below or email us direct at toodlepipsdesigns@outlook.com